Terms & Conditions

Effective Date: August 24, 2026
 

Welcome to Hog2Go. These Terms & Conditions (“Terms”) govern your access to and use of www.hog2go.com, as well as inquiries, reservations, bookings, and other services offered through the website.

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By accessing our website, submitting a reservation request, making a booking, or using our services, you agree to these Terms.

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Motorcycle rentals are additionally subject to the Rental Agreement provided at or before the time of rental. If there is a conflict between these website Terms and a signed Rental Agreement concerning a specific rental, the Rental Agreement will control with respect to that rental.

1. About Hog2Go

Hog2Go provides motorcycle rental services, including short-term and extended motorcycle rentals.  Motorcycle availability, pricing, rental requirements, minimum rental periods, deposits, insurance requirements, mileage allowances, and other conditions may vary by motorcycle and reservation.  All rentals are subject to availability and final approval by Hog2Go.

2. Rental Eligibility

To rent or operate a Hog2Go motorcycle, each rider must satisfy all eligibility requirements established by Hog2Go, our insurers, and applicable law.

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Requirements may include:

• Meeting the applicable minimum age requirement

• Possessing a valid driver's license

• Possessing a valid motorcycle endorsement or motorcycle license when required

• Providing acceptable government-issued identification

• Meeting applicable insurance requirements

• Providing a valid payment method

• Completing and signing the required Rental Agreement and related documents

• Satisfying any additional eligibility requirements communicated before the rental

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Hog2Go reserves the right to decline or cancel a rental if a renter or additional rider does not satisfy applicable requirements.

3. Reservations

Submitting a reservation request does not necessarily guarantee a motorcycle.  A reservation is considered confirmed only after Hog2Go has accepted the reservation and any required payment, deposit, authorization, or documentation has been completed.  Reservation availability is subject to change until confirmation.  Hog2Go may contact you to request additional information before confirming a reservation.

4. Motorcycle Availability

We make reasonable efforts to provide the motorcycle reserved by the customer. However, motorcycles may become unavailable because of mechanical problems, damage, accidents, delayed returns, safety concerns, maintenance requirements, recalls, or circumstances beyond our reasonable control.

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If the reserved motorcycle becomes unavailable, Hog2Go may, when possible:

• Offer a comparable motorcycle

• Offer another available motorcycle

• Reschedule the rental

• Issue an appropriate refund for amounts paid for the unavailable rental

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A particular motorcycle model, color, configuration, or accessory is not guaranteed unless expressly confirmed in writing.

5. Rental Rates

Rental rates are displayed or quoted based on the information available at the time of booking.

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Rates may vary depending on:

• Motorcycle model

• Rental duration

• Rental dates

• Seasonal demand

• Mileage allowance

• Optional equipment

• Insurance or protection products

• Delivery or pickup arrangements

• Additional services

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Applicable taxes, fees, deposits, optional products, excess mileage, fuel charges, late fees, damage charges, tolls, citations, or other authorized charges may be additional unless specifically stated as included.

6. Payment

Payment requirements will be disclosed during the reservation or rental process.

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Hog2Go may require:

• Full or partial advance payment

• A reservation deposit

• A security deposit

• A valid credit or debit card

• Authorization to charge additional amounts arising from the rental

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By providing a payment method, you represent that you are authorized to use it and authorize Hog2Go and its payment processors to process charges legitimately associated with your reservation or rental.

7. Security Deposits

A security deposit or payment authorization may be required before the motorcycle is released.  The amount may vary depending on the motorcycle, rental circumstances, insurance or protection selected, and other factors.  Hog2Go may apply the security deposit toward amounts legitimately owed under the Rental Agreement, including, where applicable:

• Motorcycle damage

• Missing equipment

• Excess mileage

• Fuel charges

• Late-return charges

• Towing or recovery expenses

• Cleaning charges

• Tolls

• Parking charges

• Traffic or administrative fees

• Other amounts authorized under the Rental Agreement

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Any remaining deposit will be released or refunded according to the applicable payment-processing procedures.

 

Financial institutions may require additional time before released funds become available.

8. Cancellation and Refund Policy

Cancellation and refund terms may vary depending on the motorcycle, reservation, rental period, promotional rate, and booking channel.  The cancellation policy applicable to your reservation will be communicated during booking or included in your reservation confirmation.  Customers are responsible for reviewing cancellation terms before completing a reservation.  Certain deposits, booking fees, promotional reservations, or last-minute reservations may be non-refundable when clearly disclosed at the time of booking.

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No refund or credit is guaranteed for:

• Late pickup

• Early return

• Unused rental time

• Voluntary interruption of a rental

• Failure to provide required identification or licensing

• Failure to satisfy rental eligibility requirements

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Any exception is at Hog2Go's discretion unless otherwise required by law or the applicable reservation terms.

9. Pickup and Return

Customers must arrive at the agreed pickup location and time with all required identification, licensing, payment methods, and documentation.

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The motorcycle must be returned:

• At the agreed location

• On the agreed date

• By the agreed return time

• In accordance with the Rental Agreement

• With all provided keys, accessories, equipment, and documents

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Late returns may result in additional charges.

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If you anticipate returning a motorcycle late, contact Hog2Go as soon as reasonably possible. An extension is not approved unless confirmed by Hog2Go.

10. Motorcycle Condition

Customers should inspect the motorcycle before departure.  Existing visible damage should be documented before the rental begins.  By accepting possession of the motorcycle, the renter acknowledges the motorcycle's documented condition, subject to any defects or conditions properly reported at pickup.  The renter must promptly report mechanical problems, warning lights, accidents, damage, or other safety concerns occurring during the rental.

11. Authorized Riders

Only individuals specifically authorized under the Rental Agreement may operate a Hog2Go motorcycle.

The renter may not allow an unauthorized person to operate the motorcycle.

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Each additional rider may be required to:

• Meet Hog2Go's eligibility requirements

• Present a valid motorcycle license or endorsement

• Provide identification

• Sign applicable rental documentation

• Pay an additional-rider fee, if applicable

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Allowing an unauthorized rider to operate the motorcycle may constitute a material violation of the Rental Agreement.

12. Prohibited Uses

Unless expressly authorized in writing, Hog2Go motorcycles may not be:

• Operated by an unauthorized rider

• Used for racing, speed contests, track riding, or competitive events

• Used for stunts or reckless riding

• Used while the rider is impaired by alcohol, illegal drugs, or any substance that makes operation unsafe

• Used for illegal activity

• Intentionally abused, damaged, or misused

• Used to tow or push another vehicle

• Subleased or rented to another person

• Used outside permitted geographic areas

• Transported outside approved areas without authorization

• Operated in a manner prohibited by the Rental Agreement or applicable law

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Additional restrictions may appear in the Rental Agreement.

13. Safety and Rider Responsibility

Motorcycle riding involves inherent risks, including the risk of serious bodily injury or death.

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Every rider is responsible for:

• Operating the motorcycle safely

• Following traffic laws

• Riding within their abilities and experience

• Adjusting riding to weather and road conditions

• Using appropriate protective equipment

• Performing reasonable pre-ride safety checks during the rental

• Discontinuing operation if the motorcycle appears unsafe

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Hog2Go does not guarantee that any motorcycle is appropriate for a particular rider's skill, size, experience, or intended route.

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The renter is responsible for determining whether they are capable of safely operating the motorcycle.

14. Helmets and Protective Equipment

Riders are responsible for complying with all applicable helmet and protective-equipment laws.

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Hog2Go strongly recommends the use of appropriate motorcycle safety equipment, including:

• DOT-compliant helmet

• Protective jacket

• Gloves

• Long pants

• Over-the-ankle footwear

• Eye protection

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Any equipment supplied by Hog2Go must be used appropriately and returned in accordance with the Rental Agreement.

15. Accidents and Damage

Any accident, collision, theft, vandalism, damage, or significant mechanical problem must be reported to Hog2Go promptly.

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The renter may also be required to:

• Contact law enforcement when appropriate or legally required

• Obtain information from other involved parties

• Obtain witness information

• Take photographs when safe to do so

• Cooperate with Hog2Go and applicable insurance providers

• Complete an accident or incident report

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The renter must not abandon the motorcycle without authorization except where necessary for immediate personal safety.

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Financial responsibility for loss or damage will be determined under the Rental Agreement, applicable insurance or protection coverage, and applicable law.

16. Mechanical Problems and Roadside Assistance

If a motorcycle develops a mechanical problem, the renter should stop operating it when continued operation could cause damage or create a safety risk and contact Hog2Go for instructions.  Customers should not authorize significant repairs without prior approval from Hog2Go except where necessary to address an immediate emergency.

Unauthorized repairs may not be reimbursed.

17. Fuel

Motorcycles must be returned with the fuel level required by the applicable Rental Agreement.  If the motorcycle is returned with less fuel than required, a refueling charge may apply.  Customers must use the appropriate fuel grade specified for the motorcycle.  Damage resulting from the use of incorrect or contaminated fuel may be charged as permitted by the Rental Agreement and applicable law.

18. Mileage

Rentals may include limited or unlimited mileage depending on the reservation.  When a mileage allowance applies, mileage exceeding that allowance may be charged at the rate disclosed in the reservation or Rental Agreement.

Odometer tampering or intentional interference with mileage-recording equipment is prohibited.

19. Traffic Violations, Parking and Tolls

The renter is responsible for traffic citations, parking violations, tolls, impound charges, and similar expenses resulting from use of the motorcycle during the rental period.  Hog2Go may charge the renter for these amounts together with any administrative fee permitted by the Rental Agreement and applicable law.  Such charges may be received and processed after the rental has ended.

20. Cleaning and Motorcycle Care

Motorcycles should be returned in reasonably similar condition to their condition at pickup, allowing for ordinary use.

Additional cleaning charges may apply when a motorcycle requires extraordinary cleaning because of conditions beyond normal use, where permitted by the Rental Agreement and applicable law.

21. Lost Keys and Equipment

The renter is responsible for motorcycle keys, key fobs, locks, luggage, accessories, helmets, riding equipment, electronic devices, and other property supplied with the rental.  Charges may apply for lost, stolen, or damaged items.

22. Personal Property

Hog2Go is not responsible for personal belongings left on or in a motorcycle, luggage compartment, saddlebag, rental location, or other property, except to the extent responsibility cannot legally be excluded.  Customers are responsible for securing and removing their personal belongings.

23. Insurance and Optional Protection

Insurance requirements and available protection products may vary by rental.  Customers are responsible for reviewing the terms, conditions, limitations, exclusions, deductibles, and coverage associated with any insurance or protection option.  Nothing on Hog2Go.com should be interpreted as an insurance policy or guarantee of coverage.

Coverage decisions are governed by the applicable insurance policy, protection agreement, Rental Agreement, and applicable law.

24. Assumption of Risk

Motorcycle operation involves inherent and potentially serious risks.  To the extent permitted by law, renters and riders acknowledge and voluntarily assume the ordinary risks associated with motorcycle operation, including risks arising from traffic, weather, road conditions, other drivers, rider error, and the inherent characteristics of motorcycles.  Nothing in these Terms waives or limits any right or liability that cannot lawfully be waived or limited.

25. Website Information

Hog2Go makes reasonable efforts to maintain accurate information on its website.

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However, website information may occasionally contain:

• Typographical errors

• Pricing errors

• Outdated information

• Incorrect availability

• Technical errors

• Incomplete descriptions

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Hog2Go reserves the right to correct errors and update website information.  If a material pricing or reservation error occurs, we may contact you to correct the reservation or provide an appropriate refund where required.

26. Website Use

You agree not to:

• Use Hog2Go.com for unlawful purposes

• Attempt unauthorized access to the website or its systems

• Interfere with website security or operation

• Introduce malicious software or code

• Scrape or systematically extract website information without authorization

• Impersonate another person

• Submit fraudulent reservation or payment information

• Use the website in a manner that infringes the rights of Hog2Go or others

27. Intellectual Property

Unless otherwise stated, content created by Hog2Go and appearing on Hog2Go.com, including text, graphics, logos, website design, photographs owned by Hog2Go, and other original content, is protected by applicable intellectual-property laws.  You may use the website for personal, non-commercial purposes but may not reproduce, distribute, modify, republish, or commercially exploit Hog2Go-owned content without permission.

28. Harley-Davidson Trademark Notice

Harley-Davidson, Harley, and related motorcycle names, logos, and trademarks are trademarks of their respective owners.  Hog2Go may identify motorcycles by their manufacturer's brand and model names for descriptive purposes.

Unless expressly stated otherwise, Hog2Go is an independent motorcycle rental business and is not affiliated with, sponsored by, endorsed by, or an authorized representative of Harley-Davidson Motor Company.

29. Third-Party Services and Links

Hog2Go.com may contain links to or integrations with third-party services, including payment processors, mapping services, reservation systems, social-media platforms, and other websites.  Hog2Go does not control third-party websites and is not responsible for their content, availability, privacy practices, or independent terms.

30. Privacy

Use of personal information collected through Hog2Go.com is governed by our Privacy Policy.  By using the website or submitting information to us, you acknowledge our Privacy Policy.

31. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.  Hog2Go does not warrant that the website will always be uninterrupted, error-free, secure, or available.  Nothing in this section limits warranties or protections that cannot legally be excluded.

32. Limitation of Liability

To the fullest extent permitted by applicable law, Hog2Go will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the website.  Liability relating to a motorcycle rental, accident, property damage, bodily injury, insurance matter, or other rental-related event will be governed by the applicable Rental Agreement, applicable insurance or protection agreement, and applicable law.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law.

33. Indemnification

To the extent permitted by law, you agree to indemnify and hold Hog2Go harmless from claims, losses, liabilities, damages, and reasonable expenses resulting from your unlawful use of the website, fraudulent information submitted by you, or material violation of these Terms.  Rental-related indemnification obligations, if any, are governed separately by the applicable Rental Agreement.

34. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.  Any rental-specific dispute may also be subject to the dispute-resolution provisions contained in the applicable Rental Agreement.

35. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

36. No Waiver

Failure by Hog2Go to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

37. Changes to These Terms

Hog2Go may modify these Terms periodically to reflect changes in our services, business practices, website, or applicable law.  Updated Terms will be posted on Hog2Go.com with a revised Last Updated date.  Changes will apply prospectively unless otherwise permitted or required by law.

38. Contact Information

For questions regarding these Terms & Conditions, reservations, or Hog2Go services, please contact:

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Hog2Go | Harley-Davidson Motorcycle Rentals

Website: www.hog2go.com

Email: ride@hog2go.com

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These website Terms & Conditions do not replace the Rental Agreement. Each motorcycle rental is subject to the specific terms, conditions, responsibilities, restrictions, insurance provisions, and other requirements contained in the Rental Agreement executed for that rental.